Refund policy

If for any reason you are not fully satisfied with the goods received, please return the items unused and in the condition received within 7 days for a refund or exchange. Please note that we will not be able to refund any delivery charges.

DreamCricketStore Warranty

We offer 3 months limited warranties on product defects for our English Willow Grade I and Grade II bats only. By "product defect", we mean unusual damage that we feel was not caused by improper use of the bat. Under the terms of this warranty, returns and exchanges may be considered completely at our discretion. Please note once again that by discretion of DreamCricket or by the manufacturer upon inspection of the bat, this warranty may be found to be void if the bat is abused or altered in any way.

If you would like to avail of this warranty, please ship the item to us at your expense and we will promptly let you know whether a refund/exchange is permissible.  To save yourself the trouble, it is advised that you first email us a picture of the damage. That will allow us to make a preliminary assessment on the application of warranty.

Shipping for refunds/exchanges or returned items will always be the responsibility of the customer.